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Preamble
These General Conditions of Sale are concluded between SAS ADN 5 - MILLE et CLAIRE whose Head Office is located at 77 rue Boucher de perthes 59000 Lille France SAS ADN5 with capital of 39,000 euros – RCS Lille 817 781 644 – APE 4751 Z – VAT FR 898 177 816 44-Siret 817 781 644 00015, and any natural or legal person wishing to make a purchase, hereinafter referred to as “the customer”.
Unless otherwise expressly agreed, all customer orders are subject to these general terms and conditions of sale, except for any clause to the contrary which may appear in the customer's documents.
SAS ADN 5 - MILLE et CLAIRE reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in effect on the day the order is recorded will apply to each order.
Article 1: Purpose These general conditions of sale aim to define the terms of sale between SAS ADN 5 - MILLE et CLAIRE and the customer, from placing the order to after-sales services, including payment and delivery.
Article 2: Products
The products sold on the MILLE et CLAIRE website are described and presented with the greatest possible accuracy. However, if errors or omissions occur, SAS ADN 5 - MILLE et CLAIRE cannot be held liable under any circumstances.
The photos representing the products are for informational purposes only and are not contractually binding.
Article 3 : Price
Prices in European Union countries
The prices displayed are unit prices, indicated in euros including all taxes. These prices are guaranteed at the time of the customer's order, subject to typographical or printing errors.
Prices are communicated for products paid for in cash, at the latest at the time of delivery, excluding the fixed contribution to the delivery and packaging costs according to the amount in effect at the time of the order.
Prices in countries in the rest of the world
For all products shipped outside the European Union and/or French overseas departments and territories, the price is calculated and presented excluding taxes.
In this case, customs duties, import duties, local taxes, or state taxes may be required. These duties and amounts are not the responsibility of SAS ADN 5 - MILLE et CLAIRE and remain the responsibility of the Customer.
Article 4 : Order
To place an order on the MILLE et CLAIRE website, the customer must add the products to their cart, select their delivery country to determine the delivery costs, confirm their order by accepting the general terms and conditions of sale, and make their payment using one of the methods available. The customer will receive, at a minimum, a registration confirmation and a shipping confirmation for their order.
SAS ADN 5 - MILLE et CLAIRE reserves the right to refuse and cancel orders that it deems to be abusive, abnormal, made in bad faith, containing incorrect or insufficient delivery information or for any other legitimate reason.
Article 5 : Payment
Payment by credit card
The customer wishing to make a purchase on the MILLE et CLAIRE website can pay by bank card (Carte Bleue, Carte Visa, Eurocard and MasterCard) by providing their card number (16 digits), the expiry date and the visual cryptogram (the last 3 digits written on the signature area on the back of the payment card). Payment is secured online by the payment service provider of SAS ADN 5 - MILLE et CLAIRE By providing their banking information during the sale, the customer authorizes S SAS ADN 5 - MILLE et CLAIRE to debit their card for the amount relating to the price indicated and confirms that they are the legal holder of the card to be debited and that they have the legal right to use it.
In the event of an error, inability to debit the card or suspicion of fraud, the sale may be automatically terminated and the order cancelled.
Payment by Paypal services
Customers wishing to make a purchase on the MILLE et CLAIRE website can also pay using PayPal. In this case, PayPal's general terms and conditions of use apply.
Article 6 : Delivery
Shipping conditions
SAS ADN 5 - MILLE et CLAIRE prepares customer orders and ships them within 10 business days. In the event of product unavailability or delays in shipping, the customer has the option to terminate the sales contract and request a refund of the order amount.
Delivery conditions
Delivery times depend on the delivery destination and the delivery method chosen by the customer. These delivery times are provided on the MILLE et CLAIRE website for informational purposes only and remain the responsibility of the carriers.
Responsibility
The risks concerning the delivery of an order are transferred to the customer as soon as the products leave the warehouses of SAS ADN 5 - MILLE et CLAIRE.
The customer must indicate, on the transport documents, any specific and significant reservations concerning damage suffered by the goods during transport, and confirm these reservations to the carrier by Registered Letter with Acknowledgment of Receipt within 48 hours of delivery. Failing this, the carrier cannot be held liable.
Article 7 : Withdrawal
In accordance with articles L121-20 et seq. of the Consumer Code, the customer, a non-commercial natural person, has 14 calendar days from receipt of a product to return it to SAS ADN 5 - MILLE et CLAIRE.
Product return procedures
The customer must return the products concerned to SAS ADN 5 - MILLE et CLAIRE - 77 rue Boucher de perthes 59000 Lille France within a period extended to 30 days.
Products can only be returned in their original packaging, unused, in perfect working order and accompanied by all their accessories and instructions so that they can be re-marketed in new condition.
Reimbursement terms
Subject to the conditions specified above, SAS ADN 5 - MILLE et CLAIRE undertakes to reimburse the customer who has exercised his right of withdrawal: the price of the product according to the amount appearing on the purchase invoice as well as the delivery costs at the rate in force for standard delivery if he returns his entire order. The return costs remain, in all cases, the responsibility of the customer.
Article 8 : Guarantees
Equal guarantee of conformity
All Products offered for sale on the MILLE et CLAIRE website benefit from the legal guarantee of conformity in accordance with articles L211-1 et seq. of the Consumer Code
Guarantee against hidden defects
All Products offered for sale on the MILLE et CLAIRE website benefit from the guarantee against hidden defects in accordance with articles 1641 et seq. of the Civil Code.
Contractual guarantee
The products offered for sale on the MILLE et CLAIRE website also benefit from a 1-year contractual guarantee, which begins on the invoice date.
This contractual warranty does not cover damage caused by connection errors, power surges, mechanical alterations, falls, misuse, lack of care, improper use of washing or drying conditions, or wear and tear linked to abnormal use of the product.
Article 9 : Complaints
The customer may, at any time, contact SAS ADN 5 - MILLE et CLAIRE using one of the following means made available to them:
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Mail: SAS ADN 5 - MILLE et CLAIRE - MILLE et CLAIRE - 77 rue Boucher de perthes 59000 Lille France
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Telephone: +33 (0)6.83.81.40.31
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Email: contact@milleetclaire.fr
Article 10: Personal data
In accordance with the "Informatique et Libertés" Law of 6/01/78, the customer has the right to access, rectify and oppose information concerning him/her. All he/she has to do is write, indicating his/her name, first name, address and customer number to SAS ADN 5 - MILLE et CLAIRE - 77 rue Boucher de perthes 59000 Lille France.
Article 11: Jurisdiction
In the event of a dispute or claim, the client will first contact SAS ADN 5 - MILLE et CLAIRE to seek an amicable solution. In the absence of an amicable agreement, the parties agree that the contract is subject to French law and that the non-professional client may initiate proceedings before the court of their choice.
